Commercial technology service and support
Request Support From AVSi
Get help with commercial AV, television, audio, video, control, lighting, signage, network-connected systems, security, access control, and related technology.
AVSi supports the places where technology needs to work every day—from hospitality, healthcare, senior living, and multifamily properties to corporate, education, government, houses of worship, restaurants, fitness, entertainment, retail, gaming, and club environments.
What to expect
Help the team understand the issue quickly
A complete first report can reduce back-and-forth and help AVSi determine whether the next step is remote troubleshooting, a scheduled visit, manufacturer coordination, additional documentation, or an upgrade plan.
Identify the Site
Provide the organization, property name, street location, room or area, and the best on-site contact.
Describe Expected Behavior
Explain the normal workflow, source, display, audio zone, control action, channel, room mode, or event that should work.
Describe the Symptom
Share any messages or indicator lights, which devices or areas are affected, when the issue started, and what still works.
State the Business Impact
Indicate whether the issue affects one room, a customer-facing service, a scheduled event, revenue, accessibility, or an entire property.
Note Recent Changes
Mention power, internet, network, account, construction, cable, furniture, source, software, programming, or provider changes.
Share Helpful Context
Include equipment labels, model numbers, photographs, short videos, screenshots, and prior ticket or project references when available.
Support for every environment
One support path for the technology your organization depends on
Every property operates differently. AVSi looks at the people, spaces, systems, providers, and daily workflows involved so the next step fits your environment—not just a single piece of equipment.
- Hospitality, hotels, senior living, healthcare, and multifamily properties
- Corporate offices, education, government, and houses of worship
- Sports bars, restaurants, fitness centers, and entertainment venues
- Retail, casinos and gaming, golf, and country clubs
- Single locations, multi-site organizations, and managed properties
- Existing systems, planned service, upgrades, and long-term support
A practical path forward
What happens after the request
Review the Request
AVSi reviews the property, affected system, symptoms, business impact, history, and available project information.
Plan the Next Step
The team may ask a few follow-up questions, help remotely, schedule a service visit, coordinate with a provider, or recommend an upgrade path.
Follow Through
AVSi communicates what was found, the work completed, any remaining recommendations, and the next action for your team.
Continue exploring
Support and lifecycle resources
Common questions
Service and support questions
What types of systems does AVSi support?
AVSi works with commercial AV, DIRECTV and IPTV, audio, displays, video distribution, control and automation, digital signage, networking, structured cabling, lighting integration, surveillance, access control, and other connected technology. Share what you have and what you need, and the team will help identify the right path.
Can AVSi support a system installed by someone else?
Yes, AVSi can review systems installed by another provider. Available documentation, programming access, equipment condition, licensing, warranties, parts, and manufacturer support will help determine the appropriate next step.
What information should I include?
Include the property and room, affected system, expected result, current symptom, when it started, business impact, and any recent changes. Photos, model numbers, screenshots, and prior project or ticket references can also help.
What if the issue involves internet, television service, or another provider?
Include the provider name, current outage status, any ticket reference that is appropriate to share, and which systems are affected. AVSi can help determine where the issue sits and what should happen next.
Start a conversation
Request AVSi service or support
Tell us where you need help, what system is involved, and how the issue is affecting your organization. AVSi will review the request and help identify the right next step.
- Organization, property, location, room, and on-site contact
- Affected system and expected behavior
- Symptom, start time, frequency, and business impact
- Recent changes, helpful photos, and prior project or ticket reference
Your next step
Submit a clear support request
Share the site, affected system, expected behavior, symptom, impact, timing, and safe evidence. AVSi will confirm the appropriate next step.